Skip to main content

Bug Reporting & Diagnostics Guide

Thank you for helping improve ChurchCRM! This guide will help you report bugs effectively and gather diagnostic information that helps us solve your issue faster.

🚀 Quick Path to Help​

Choose your situation:

  1. Need Help or Have Questions → Post on GitHub Discussions (community support)
  2. Found a Bug → Use Bug Report Template on GitHub Issues
  3. Problem Inside ChurchCRM App → Use in-app bug reporting (auto-collects diagnostics)
  4. Cannot Log In / Installation Issue → See Collect Diagnostics

Help vs Bug Reports​

Use GitHub Discussions for:

  • How do I...? (feature questions)
  • How do I configure...? (setup questions)
  • Installation/setup help
  • Troubleshooting specific to your setup
  • General support questions

Use GitHub Issues for:

  • Something doesn't work that should
  • Error messages or crashes
  • Features not behaving as documented
  • Reproducible bugs

This is the fastest way to get help:

  1. Log into your ChurchCRM instance
  2. Click Support → Report an Issue (top menu)
  3. Describe your problem
  4. System info is automatically captured ✓
  5. Logs are automatically included ✓
  6. Submit - our team will receive it immediately

Why this is best:

  • ✅ Automatically collects your environment details
  • ✅ Includes your system logs
  • ✅ Includes your configuration (sanitized for privacy)
  • ✅ No need to manually collect diagnostic info

Collect Diagnostics​

If you need to report via GitHub or can't access the in-app tool, gather this information:

Your Setup​

- ChurchCRM Version: [e.g., 5.4.3]
- Installation Type: [Shared Hosting / Self-Hosted Linux / Docker / Other]
- Hosting Provider: [e.g., Bluehost, AWS, etc. - if applicable]

- Operating System: [e.g., Windows / macOS / Linux]
- Web Server: [Apache / Nginx / Other]
- PHP Version: [e.g., 8.2.5]
- Database: [MySQL 8.0.11+ / MariaDB 10.5+ / Other and version]

- Browser: [e.g., Chrome, Firefox, Safari]
- Browser Version: [e.g., 120.0]

Your Logs​

Three Ways to Get Logs (in order of ease):

Option 1: Admin UI (Easiest - No file access needed)​

  1. Log in to ChurchCRM as admin
  2. Go to Admin → System Logs
  3. Filter by ERROR or CRITICAL level
  4. Click View (eye icon) on relevant log file
  5. Copy the error messages

Option 2: cPanel File Manager (Shared Hosting)​

  1. Log in to cPanel
  2. Click File Manager
  3. Navigate to your ChurchCRM directory (usually public_html/churchcrm)
  4. Open the logs/ folder
  5. Download today's -app.log file (e.g., 2025-11-17-app.log)
  6. Open in a text editor and find [ERROR] entries

Option 3: SSH (Self-Hosted/VPS)​

# SSH into your server, then:
cd /var/www/vhosts/churchcrm/logs/

# View today's errors
grep ERROR 2025-11-17-app.log

# Or view last 100 lines
tail -100 2025-11-17-app.log

# Or search specific time window
grep "2025-11-17 14:" 2025-11-17-app.log | grep ERROR

Option 4: cPanel Error Log (Apache Level)​

  1. Log in to cPanel
  2. Click Error Log (in Main section)
  3. Look for messages around the time of your issue
  4. Copy relevant entries

What to Look For in Logs​

When reviewing logs, focus on:

[ERROR] - Error messages (usually important)
[CRITICAL] - Critical errors (almost always relevant)
[WARNING] - Warnings (sometimes helpful)

Ignore:
[DEBUG] - Debug info (unless specifically asked)
[INFO] - Info messages (usually not relevant)
[NOTICE] - Notices (usually not relevant)

Example error to copy:

[2025-11-17T14:35:22.123456+00:00] appLogger.ERROR: Unable to connect to database
    Error {
        "message":"Connect error",
        "database":"churchcrm",
        "user":"churchcrm_user"
    }

GitHub Bug Report Template​

Use this format when reporting on GitHub:

Title​

Bug: [Brief description]

Description​

Copy and fill in:

## What happened?
[Describe the issue in clear, simple terms]

## Steps to reproduce
1. Go to '...'
2. Click on '...'
3. Observe error

## What I expected
[What should have happened instead]

## Environment
- ChurchCRM Version: [e.g., 5.4.3]
- Installation: [Shared Hosting / Self-Hosted / Docker]
- Hosting Provider: [if applicable]
- PHP Version: [e.g., 8.2]
- Database: [MySQL 8.0.11+ / MariaDB 10.5+]
- Browser: [Chrome / Firefox / Safari]

## Error Messages or Logs

### ChurchCRM Log (from Admin → System Logs)
[Paste ERROR/CRITICAL entries here, wrapped in ```code``` blocks]

### Apache/Server Error Log
[If available, paste relevant Apache error log entries]

## Screenshots
[If applicable, paste or attach screenshots showing the issue]

## Additional Info
[Anything else that might help - custom fields, plugins, recent changes, etc.]

Privacy & Security​

Before sharing logs:

  1. Redact sensitive information (usernames, IP addresses, domains, etc.)
  2. Be consistent when redacting - use [REDACTED] for all instances
  3. Never share database passwords or API keys
  4. System info (PHP version, server type) is safe to share

Example redacted log:

[2025-11-17T14:35:22] authLogger.INFO: User login attempt: [REDACTED]
    Connection from: [REDACTED IP]
    User-Agent: Chrome/120.0

How to Format Logs in GitHub​

Always wrap logs in code blocks:

```
[2025-11-17T14:35:22] error message here
[2025-11-17T14:35:23] another error here
```

This makes them:

  • ✅ Easy to read
  • ✅ Searchable
  • ✅ Copyable by developers

Don't:

  • ❌ Screenshot logs (can't be searched or copied)
  • ❌ Paste raw text without code block
  • ❌ Share entire log file unformatted

What Happens Next?​

  1. Issue Created: Your bug report is received
  2. Triage: Team reviews the logs and environment
  3. Investigation: Developers reproduce or research the issue
  4. Response: You'll get a comment with next steps
  5. Resolution: Either a fix is released or workaround provided

You'll receive updates via:

  • GitHub issue comments (if reported on GitHub)
  • In-app support system (if reported via ChurchCRM)

Still Need Help?​

Reporting Security Issues​

For security vulnerabilities, DO NOT create a public GitHub issue.

Instead, see Security Policy for responsible disclosure.

Thank you for helping make ChurchCRM better! 🙏